Question 1

What is included in a serviced apartment?

Accepted Answer

Our serviced apartments are fully furnished and designed for comfortable, extended stays. They typically include all utilities (electricity, water, heating), high-speed Wi-Fi, housekeeping services, and fully equipped kitchens. Unlike hotels, they offer more space and a "home away from home" experience.

Question 2

What is the minimum and maximum stay?

Accepted Answer

Minimum stay requirements vary depending on location but are typically between 1 and 365 nights. We can accommodate both short-term and long-term stays, with preferential rates often available for extended bookings.

Question 3

Are serviced apartments cheaper than hotels?

Accepted Answer

For medium to long stays, serviced apartments are generally more cost-effective than hotels. Guests benefit from lower nightly rates over time, as well as savings on dining thanks to in-apartment kitchen facilities.

Question 4

Where are your apartments located?

Accepted Answer

We offer serviced apartments in key cities and business hubs. If you have a specific location requirement, our team can source suitable accommodation based on your needs, even if it is not listed on our website.

Question 5

Do you offer corporate rates or contracts?

Accepted Answer

Yes, we work closely with corporate clients to provide negotiated rates, volume discounts, and tailored accommodation programmes. We also offer dedicated account management and centralised billing solutions.

Question 6

How does billing and payment work?

Accepted Answer

We provide clear and transparent invoicing for all bookings. Payment terms, accepted currencies, and credit arrangements can be discussed based on your company's requirements and booking volume.

Question 7

Can I extend or shorten my stay?

Accepted Answer

Yes, we offer flexible booking options. Extensions or early departures can usually be arranged, subject to availability and notice periods. Any rate adjustments will be confirmed at the time of the change.

Question 8

Are taxes (VAT or local taxes) included?

Accepted Answer

Tax treatment varies depending on the country and city. In some locations, VAT or local occupancy taxes may apply and will be clearly outlined in your quotation. Our team is happy to explain any applicable taxes before booking.

Question 9

How quickly can you secure an apartment?

Accepted Answer

In many cases, we can secure accommodation within 24–48 hours. For urgent requests, we can often provide same-day options depending on location and availability.

Question 10

What happens if there is an issue during the stay?

Accepted Answer

We provide ongoing support throughout your stay. Should any issues arise, our team is available to assist with maintenance, housekeeping concerns, or relocation if required, ensuring minimal disruption.

Question 11

Can you source apartments not listed on the website?

Accepted Answer

Yes, we have access to a wide network of providers and can source accommodation tailored to your exact requirements, even if it is not shown online.

Question 12

Do you work with relocation companies or travel managers?

Accepted Answer

Yes, we regularly partner with relocation agents, travel managers, and corporate bookers to deliver seamless accommodation solutions.

Question 13

What makes you different from booking platforms?

Accepted Answer

We offer a personalised, service-led approach. Unlike online platforms, we provide expert guidance, negotiated rates, and hands-on support before, during, and after each stay.

Question 14

Are pets allowed?

Accepted Answer

Pet policies vary by property. Some apartments are pet-friendly, while others may have restrictions or additional fees. Please let us know your requirements, and we will source suitable options.

Question 15

Is there a washer and dryer in the apartment?

Accepted Answer

Many serviced apartments include in-unit laundry facilities. Where this is not available, access to a communal laundry room is usually provided. Specific details will be confirmed prior to booking.

Question 16

Are baby cots or extra beds available?

Accepted Answer

Yes, baby cots and additional beds can often be arranged upon request, subject to availability. Please advise your requirements at the time of enquiry.

Question 17

Are there shops, restaurants, or supermarkets nearby?

Accepted Answer

Most of our apartments are located in convenient areas with easy access to shops, supermarkets, and restaurants. We can provide details on nearby amenities for your selected property.

Question 18

Is the property secure?

Accepted Answer

Yes, guest safety is a priority. Most properties offer secure access, such as key entry systems, reception desks, or 24-hour security. Security features vary by location and will be outlined before booking.

Question 19

Is there a swimming pool?

Accepted Answer

Some properties offer access to on-site amenities such as swimming pools. Availability varies, so please check with us for specific property details.

Question 20

Is there a gym or fitness centre?

Accepted Answer

Many serviced apartments include access to a gym or fitness facilities, either within the building or nearby. We can confirm this based on your preferences.

Question 21

What size are the beds?

Accepted Answer

Bed sizes vary by property and location. Common options include double, queen, and king-size beds. Specific details will be provided in your accommodation proposal.

Question 22

Is parking available?

Accepted Answer

Parking availability depends on the property. Some apartments offer on-site or nearby parking, sometimes at an additional cost. Please request this in advance if required.

Question 23

Is housekeeping included?

Accepted Answer

Yes, housekeeping is typically included, though the frequency may vary (e.g. weekly or bi-weekly). Additional cleaning services can often be arranged if needed.

Question 24

Do the apartments have air conditioning?

Accepted Answer

Air conditioning is available in many properties, particularly in warmer climates. However, this can vary by location, and we will confirm this detail before booking.

Frequently Asked Questions

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Amenities & Facilities

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